Remote Expert solution

Empower your workforce with instant access to expert knowledge and guidance – when and where they need it.  

Using augmented reality technology and smart glasses, our remote assistance tool connects experts and field technicians to collaborate on complex tasks, or to troubleshoot and repair any mechanical and electrical equipment whilst out in the field. Blend digital information and guidance into your technician’s field of view and seamlessly improve productivity whilst minimizing human error and any unplanned operational downtime.

Lead your workforce into the Future of Work with hands-free, expert support to deliver services more precisely, faster and safer. 

INTERACTIVE AUGMENTED REALITY SUPPORT

At it’s core, our remote expert solution breaks down the barriers of communication, fosters hands-free collaboration, increases worker productivity and simplifies processes, whilst aggregating this information into easily accessible files that can be stored and shared throughout the company for many years to come. 

features

SEE-WHAT-I-SEE REMOTE GUIDANCE 

Instantly connect experts with field technicians from anywhere in the world. Field technicians can live stream back to the expert in a 'see-what-i-see' scenario. 

VIDEO AND AUDIO RECORDING

Effortlessly record and automatically store high-quality video and audio content from all service calls between remote experts and field technicians.

KNOWLEDGE MANAGEMENT DATABASE

All service calls are automatically recorded, synced and stored onto your companies cloud which can be easily accessed for future calls and training reference.

REAL TIME ANNOTATIONS

Remote experts can drag and drop shapes or commands into the field technician's line of sight without obstructing their vision. The heads-up display will project onto the fieldworkers environment, allowing the technician to follow the commands efficiently.

REMOTE MANAGEMENT DASHBOARD

Experts based in a control room are now able to connect with, monitor and provide support to multiple field technicians from one desktop dashboard, ultimately reducing travel costs and optimizing your most valuable resources.

WE CAN HELP YOUR BUSINESS

Simplify Complex Tasks And Procedures

Cost savings and time reduction

Minimize downtime and human error

Improve training and skills development

Build valuable business intelligence

the bottom line

LIVE REMOTE ASSISTANCE 

Optimize your most valued resources and have one or more experts on standby to assist multiple technicians out in the field. Augmented video, audio and annotative features facilitate interactive conversations, allowing experts to guide technicians through complex tasks and problem-resolution processes.

BOOST WORKER PERFORMANCE AND PRODUCTIVITY

Field technicians can seamlessly access expert knowledge and support when they need it, empowering them with the tools they need to make more informed decisions, to complete tasks faster with more precision, whilst minimizing the risk of human error and costly travel expenses.

IMPROVE TRAINING AND SKILLS DEVELOPMENT

Real-time guidance with an expert and access to a database of knowledge resources equips field technicians with the information they need to solve complex problems and complete tasks in a timely manner. ​Each job performed using our smart glass solution is recorded and saved to a video database. These videos can be revisited when similar situations occur or as training material for novice technicians.

IMPROVE OPERATIONAL EFFICIENCY

Enhanced workforce collaboration and access to real-time knowledge and support leads to a reduction in rework, unplanned downtime, quality defects and unnecessary travel expenses. ​Cost-savings combined with higher first-time fix rates, improved worker skill sets, and more streamlined processes will result into more positive outcomes for your business.

BUILD AN EXTENSIVE KNOWLEDGE DATABASE

Easily retain legacy and expert knowledge throughout the company for years to come - even after your experienced technicians have left or retired. As all service calls are recorded, the video and audio between each expert and technician is synced, indexed and safely stored into a cloud database. This library of service calls can be easily accessed by and shared between the company and it's workforce.

 Here at Fusion Bloc, we want to build a partnership between humans and technology, to deliver the right information to the right people in your workforce, at the right time and place. We encourage the use of technology tools to enhance human capabilities and improve the mobility of your workforce and your overall business agility.  

Enjoy the benefits of our readily available and scalable solution, or work closely together with us to design, develop and deploy your problem-specific solution.